“You are not set up to use this calling feature” Error When Selecting Call Queue Number as Caller ID in Microsoft Teams
So, you wanted to use Teams. You buy the licenses, assign numbers, set up your resource accounts and a main number. You want people to be able to make a call as that call queue, versus from the number they’ve been assigned. Great! Except, it doesn’t work. Your users dial a number and select the call queue as the call from number. They get an automated voice on the other side: “You are not set up to use this calling feature” they are told. They need to contact the administrator to enable the feature. So, they contact you, the administrator.
You check all the settings, caller ID policies, and more. Yet the problem persists. The call queue is set up correctly. The option to call using the resource account numbers under Assign Calling ID is there, after all. So why won’t it work?
The solution, apparently, lies not within the Teams admin center, but rather lies with the license itself.
To resolve, go into admin -> Billing -> Your Products -> click on the Teams Phone with calling plan license -> and at the very bottom, change the “Phone service Consumption” to status “on”.
This feature is off by default, as enabling this can potentially incur additional fees if you go over your plan’s limit. What that limit is, I have no idea!
That said, the feature now works as intended and users can now make outbound calls to their customers as the resource account instead of revealing their personally assigned numbers. As I continue to test this, I’ll update the article if I find any surprise charges.
I can’t take credit for this fix, however – /u/NATSupport over on Reddit found it and posted the fix here. I am thankful, as I was struggling to solve this issue as well.
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